Refund policy

At NuttyLux, we take pride in delivering premium-quality products. Please read our refund and return policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

* Items must be unused, unworn, and in original condition
* Tags and original packaging must still be attached
* Proof of purchase or order confirmation is required

Items that do not meet these conditions may be rejected.

Non-Refundable Items

The following items cannot be refunded or returned:

* Sale or discounted items
* Limited edition drops
* Gift cards
* Worn, washed, or damaged items
* Custom or personalized products

Exchanges

We only replace items if they are:

* Defective
* Damaged during shipping
* Incorrectly delivered

If you received the wrong item or a damaged product, contact us within 48 hours of delivery with photos of the issue.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping Costs

* Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
* Original shipping fees are non-refundable.

Lost or Stolen Packages

NuttyLux is not responsible for packages marked as delivered by the courier. Please ensure your shipping address is correct before placing an order.

Thank you for supporting Nuttylux