Shipping policy

At NuttyLux, we are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Please note:

* Orders are not processed on weekends or public holidays
* During product launches, restocks, or promotional periods, processing times may be slightly extended

Shipping Time

Estimated delivery times:

* South Africa: 2–7 business days
* International Orders: 7–15 business days

Delivery times may vary depending on your location and courier delays beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery method.

We may occasionally offer:

* Free shipping promotions
* Discounted delivery on selected collections or campaigns

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

NuttyLux is not responsible for:

* Delays caused by incorrect addresses
* Failed deliveries due to customer information errors
* Additional shipping charges caused by re-delivery requests

Delayed or Lost Packages

While we work closely with trusted courier partners, delivery delays may occasionally occur.

If your package is significantly delayed or appears lost, please contact us and we will assist in resolving the issue with the courier.

International Duties & Taxes

International customers may be responsible for customs duties, import taxes, or additional fees charged by their country.

These charges are not controlled by NuttyLux and are the responsibility of the customer.

Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and include photos of:

* The packaging
* The shipping label
* The damaged item(s)

Thank you for shopping with Nuttylux.